VKD. I HAVE BEEN TRYING FOR ABOUT TWO WEEKS TO GET
MAIN COMPUTERS BACK ON LINE WITH COMCAST SINCE THEY REPLACED THE BOX AND
CORD.. NO RESULTS YET!
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Comcast Keeps Customer on Hold Until It Closes to Avoid Canceling
His Service
Aug
13, 2014
The hits just keep coming for Comcast. It was bad enough
when Ryan Block
recorded the infamous customer service call from hell and when
another Comcast customer showed how Comcast would only refund bogus charges to
his account after he revealed to them that he’d recorded a phone
call with a rep who explicitly said the charges wouldn’t apply. Now Comcast is
having to deal with yet another instance of embarrassingly bad service: A
customer who tried to cancel his account and was promptly put on hold for
three-and-a-half hours until Comcast’s customer retention offices had closed
for the day.
The customer in question, YouTube user Aaron
Spain, decided to take a video of his experience once he hit his third
hour of Comcast customer service captivity. He held his phone up to the camera
that showed he had indeed been on the phone with Comcast’s phone number
(1-800-266-2278, a.k.a., 1-800-COMCAST) for three hours. He took a separate
phone at around 10:30 p.m. and tried to give Comcast a call using a different
line. After going through the usual endless parade of menu options, he finally
reached the one that let him cancel all his services… only to receive a message
saying that the customer retention department’s office had closed for the day.
We’ve reached out to Comcast for comment and will post its
response once we get it. The full video follows below.
More from BGR: Comcast:
It’s ‘insulting’ to think there’s anything shady about us paying $110,000 to
honor an FCC commissioner
This article was originally
published on BGR.com
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