Sunday, October 7, 2012

Lloyds TSB and Halifax customers unable to access cash

Lloyds TSB and Halifax customers unable to access cash

Lloyds spokeswoman acknowledges a 'systems error' but cannot say how many customers are affected or when it will be resolv
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LLoyds TSB
LLoyds says it is 'experiencing some intermittent problems at present and are working to resolve this as quickly as possible'. Photograph: Luke Macgregor/Reuters
Millions of bank customers are unable to access their cash following IT troubles at two separate banking groups.
Lloyds TSB, Halifax, Co-operative and Smile customers have reported being unable to access their accounts, withdraw money or make purchases in stores.
The latest glitch comes hot on the heels of a high profile IT issue at Royal Bank of Scotland in June which left millions of NatWest, Ulster Bank and RBS accountholders without cash.
The Co-op and Smile have 6.5 million banking customers, of whom 1.5 million hold current accounts. Many transferred to the banking groups following disruption to services at RBS and NatWest.
Lloyds TSB customers have taken to Twitter to complain about the service disruption. @SaladUK wrote: "My card was declined just now, it said 'Card declined' on the ATM but my internet banking is working. What's going on?."
@OliviaCreaven complained: "#LloydsTSB this is disgusting! No access to any money just before the weekend!!!! Sort it out."
Co-op customer Jane Morley (@jm3twink) tweeted: "Just had a panic as couldn't draw cash out but phoned bank & all Smile systems are down."
A Lloyds TSB spokeswoman acknowledged there was an issue but could not say how many customers were affected, what the cause was or how long it would take to resolve.
The Lloyds TSB Twitter account has tweeted: "We're experiencing some intermittent problems at present & are working to resolve this as quickly as possible", later adding: "We're sorry that customers are experiencing problems with some of our services, we're looking into this & will update you as soon as we can."
Halifax issued a statement saying: "We're sorry that customers are experiencing problems with some of our services, we're looking into this & will update you as soon as we can."
Customers of RBS and NatWest had their ordinary banking services back up and running within days, but the chaos affected Ulster Bank customers for a month >>>>
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