Lloyds TSB and
Halifax customers unable to access cash
Lloyds
spokeswoman acknowledges a 'systems error' but cannot say how many customers
are affected or when it will be resolv
LLoyds
says it is 'experiencing some intermittent problems at present and are
working to resolve this as quickly as possible'. Photograph: Luke
Macgregor/Reuters
Millions
of bank customers are unable to access their cash following IT troubles at
two separate banking groups.
Lloyds
TSB, Halifax, Co-operative and Smile customers have reported being unable to
access their accounts, withdraw money or make purchases in stores.
The
latest glitch comes hot on the heels of a high
profile IT issue at Royal Bank of Scotland in June which left millions of
NatWest, Ulster Bank and RBS accountholders without cash.
The
Co-op and Smile have 6.5 million banking customers, of whom 1.5 million hold current accounts.
Many transferred to the banking groups following disruption to services at
RBS and NatWest.
Lloyds
TSB customers have taken to Twitter to complain about the service disruption.
@SaladUK wrote: "My card was declined just now, it said 'Card declined'
on the ATM but my internet banking is working. What's going on?."
@OliviaCreaven
complained: "#LloydsTSB this is disgusting! No access to any money just
before the weekend!!!! Sort it out."
Co-op
customer Jane Morley (@jm3twink) tweeted: "Just had a panic as couldn't
draw cash out but phoned bank & all Smile systems are down."
A
Lloyds TSB spokeswoman acknowledged there was an issue but could not say how
many customers were affected, what the cause was or how long it would take to
resolve.
The
Lloyds TSB Twitter account has tweeted: "We're experiencing some
intermittent problems at present & are working to resolve this as quickly
as possible", later adding: "We're sorry that customers are
experiencing problems with some of our services, we're looking into this
& will update you as soon as we can."
Halifax
issued a statement saying: "We're sorry that customers are experiencing
problems with some of our services, we're looking into this & will update
you as soon as we can."
Customers
of RBS and NatWest had their ordinary banking services back up and running
within days, but the chaos affected Ulster Bank customers for a month
>>>>
finis.
finis
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Sunday, October 7, 2012
Lloyds TSB and Halifax customers unable to access cash
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