Couple Fighting With Verizon Over $2M Bill
Verizon blames glitch, but pair's mortgage company won't sign off on a loan
Posted Sep 24, 2015 7:29 AM CDT
(Newser)
–
Nobody likes dealing with bills. Especially really big, incorrect bills.
But one couple in Oregon is facing not just a comically large cell
phone bill—$2 million for one month of service—but the urgent need to
take care of it so that they can qualify for the mortgage on their dream
house. "It’s been very stressful to say the least," Ken Slusher of
Damascus, Ore., tells Fox 12.
"The number of errors and the comedy of which they happened is
astounding to me." The problem, and its intricate paper trail, dates
back to November when Slusher and his girlfriend opened a Verizon
account and bought two phones.
They
say their first bill, which they thought would be $120, totaled $698
and showed a previous balance of $451. They did their best to argue it
down, got a second bill for $9, and canceled the service altogether in
December. They returned the phones to a local Verizon store in January.
But while customer service reps have said they agree there's been a
mistake, collection agencies have come calling. Slusher says his bank
now won't sign off on a mortgage he and his girlfriend need to buy their
dream house for their kids. Verizon issued a statement Wednesday noting
that a "programming error in an automated voice response system" caused
the ridiculous figure, but said it was being resolved, reports the Oregonian. (Think you can top this incorrect phone bill?)http://www.newser.com/story/213348/couple-fighting-with-verizon-over-2m-bill.html
1 comment:
I wouldn't pay them a dime! A $2,000,000.00 phone bill is nuts. How the hell could anybody run up a phone bill that high? A $200.00 phone bill would be nuts, too.
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