Who pushed the button? Anger in Hawaii over Civil Defense bungle that told terrified islanders a MISSILE was rocketing towards them causing thousands to flee to bomb shelters and pray for their lives
- The alert was issued to residents' phones at 8.07am on Saturday morning
- It told them to seek shelter and warned of an 'inbound ballistic missile threat'
- It took 38 minutes for a second phone alert to be issued across the state
- By then, terrified residents had flocked to shelters and into their garages
- Civil Defense employee accidentally hit alert, was unaware until his phone got it
- An FCC investigation into the incident is underway, officials said
Anger is spreading in Hawaii after a Civil
Defense bungle on Saturday morning, when a mistaken alert warning of an
inbound ballistic missile sent thousands fleeing for shelter.
The
false alarm was caused by a Hawaii Emergency Management Agency employee
who 'pushed the wrong buttons' during an internal drill timed to
coincide with a shift handover at 8.07am. The all-clear phone alert was
not sent until 38 minutes later.
Incredibly,
officials said the employee who made the mistake wasn't aware of it
until mobile phones in the command center began displaying the alert.
'This
guy feels bad, right. He's not doing this on purpose - it was a mistake
on his part and he feels terrible about it,' said EMA
Administrator Vern Miyagi in a press conference Saturday afternoon.
Miyagi,
a retired Army major general, said the employee had been with the
agency for 'a while' and that he would be 'counseled and drilled so this
never happens again' - but stopped short of saying whether there would
be disciplinary measures.
Hawaii
Governor David Ige apologized at the press conference: 'I am sorry for
the pain and confusion it caused. I, too, am extremely upset about this
and am doing everything I can do to immediately improve our emergency
management systems, procedures and staffing.'
Panicked
Hawaiians ran for their lives and even lowered loved ones through
manhole covers after receiving this alert at 8.07am local time:
'BALLISTIC MISSILE THREAT INBOUND TO HAWAII. SEEK IMMEDIATE SHELTER.
THIS IS NOT A DRILL'.
A similar
message flashed up on local television networks and brought live sports
games to a halt. Actor Jim Carrey, like many others, said he woke up
thinking he had 'ten minutes to live'.
Residents of Hawaii are furiously
asking why it took officials a whole 38 minutes to correct a missile
threat warning that was sent out on Saturday morning, sparking panic
across the state
Video appears to show a family
taking shelter in the sewer through a manhole cover after a false alert
of an inbound ballistic missile sparked panic in Hawaii on Saturday
morning
Actor Jim Carrey wrote that he woke up thinking that he had 'ten minutes to live'
Terror: People began to flee for their lives after the warning was sent that a ballistic missile was inbound to Hawaii
On the H-3, a major highway north of
Honolulu, vehicles sat empty after drivers left them to run to a nearby
tunnel after the alert showed up, the Honolulu Star-Advertiser
reported.
Fearing a nuclear attack,
terrified residents and tourists including basketball legend Magic
Johnson flocked to shelters and into their garages.
TIMELINE OF HAWAII BALLISTIC MISSILE ALERT ERROR
Officials have given the following timeline for the false alert on Saturday.
Approx. 8.05am:
A routine internal test during a shift change was initiated. This was a
test that involved the Emergency Alert System, the Wireless Emergency
Alert, but no warning sirens.
8.07am: A warning was erroneously triggered statewide by an employee at the Hawaii Emergency Management Agency (HI-EMA).
8.10am: State Adjutant Maj. Gen. Joe Logan validated with the US Pacific Command that there was no missile launch.
Honolulu Police Department notified of the false alarm by HI-EMA.
8.13am: State
Warning Point issues a cancellation of the Civil Danger Warning
Message. This would have prevented the initial alert from being
rebroadcast to phones that may not have received it yet. For instance,
if a phone was not on at
8.07am, it would not receive the alert later
on.
8.20am: HI-EMA issues public notification of cancellation via their Facebook and Twitter accounts.
8.24am: Governor Ige retweets HI-EMA’s cancellation notice.
8.30am: Governor posts cancellation notification to his Facebook page.
8.45am:
After getting authorization from FEMA Integral Public Alert and Warning
System, HI-EMA issued a 'Civil Emergency Message' remotely, cancelling
the false alert.
Golfers in Honolulu for the US PGA Tour's Sony Open were also thrown into panic and confusion by the mistaken alert
'Under
mattresses in the bathtub with my wife, baby and in laws,' tweeted
American golfer John Peterson. 'Please lord let this bomb threat not be
real.'
The mistake was corrected by
government agencies on Twitter 12 minutes later but it took 38 minutes
for another phone alert to be issued confirming to residents that it was
a false alarm. Some say they never received a second phone alert at
all.
Miyagi said that there was no
template in the system for an alert retraction, and so the all-clear
message had to be manually entered and activated, accounting for some of
the delay.
The EMA administrator said
that cooling tensions between North and South Korea should have been a
signal to residents that the alert was mistaken, urging Hawaiians to
'keep informed on what's going on on the tension between the two
countries and monitor that.'
'I deeply
apologize for the trouble and heartbreak that we caused today,' said
Miyagi. 'We've spent the last few months trying to get ahead of this
whole threat, so that we could provide as much notification and
preparation to the public. We made a mistake.'
Officials are suspending further drills until the incident is fully investigated.
State
emergency managers have also already implemented a two-person
verification for alerts and an automated all-clear signal that can be
used in the future.
When it became
clear on Saturday morning that the ballistic missile alert had been a
false alarm, the public's panic turned to fury.
'Imagine this for 37 agonizing minutes before it is deemed a false alarm,' said one person.
Honolulu is seen on Saturday
morning, when a false alert of an inbound ballistic missile sent
residents running for shelter in terror
The Hawaii Emergency Management
Agency tweeted this out, 12 minutes after the threat was issued to
confirm the error. This post was made at 8.20am local time, 1.20pm EST
Officials scrambled to notify
citizens that there was no inbound ballistic missile threat, but it took
38 minutes to issue an all-clear phone alert because it had to be sent
manually
EMA Administrator Vern Miyagi said
the employee who issued the mistaken alert did not realize what had
happened until his own mobile phone began blaring
Lawmakers slammed the mistake as 'inexcusable' and said 'the whole state was terrified'.
Another
critic said the delay in phone alerts meant that only people with
access to social media would have known it was a false alarm straight
away.
'It
took until 8.45am to state it was a false alarm. 37 minutes where
anyone in Hawaii who doesn't sit on Twitter dot com all day thought
their island might be incinerated.'
Governor David Ige apologized for the false alarm of an inbound ballistic missile
'Fire people. Fix it,' one outraged commentator said.
At the same time as the phone alert, an emergency alert was broadcast across radio and television networks.
The
TV and radio alert told viewers and listeners: 'If you are outdoors,
seek immediate shelter in a building. Remain indoors well away from
windows.
'If you are driving, pull safely to the side of the road and seek shelter.'
The second message, sent at 8.45am, said: 'There is no missile threat or danger to the State of Hawaii. Repeat. False Alarm.'
Calls
from frightened residents inundated Civil Defense immediately asking
for more information or advice after the first alert was issued.
People
who say they got through to the office were then told it was a mistake
that was caused by an employee who 'pushed the wrong buttons' during a
drill.
One woman called 911 in panic
and said she was told by the operator that staff were performing a drill
when 'someone pushed the wrong buttons'.
'Called 911...Operator said it's a drill of Civil Defense Emergency System but someone pushed the wrong buttons..
'No missile is headed toward the State of Hawaii REPEAT....NO MISSILE IS HEADED TOWARD THE STATE OF HAWAII.'
+17
A Hawaii Civil Defense official is
seen above on Saturday writing instructions for dispatchers fielding
calls from terrified locals
+17
Hawaii Civil Defense startled most
many Hawaii residents early Saturday, by sending a Civil Defense alert
via cellular phones that a nuclear missile was heading towards Hawaii
and to take cover
FCC LAUNCHES INQUIRY INTO FALSE HAWAII MISSILE ALERT
Ajit Pai, the Chairman of the Federal Communications Commission, confirmed that an investigation will be carried out
The
US Federal Communications Commission said on Saturday it was launching a
full investigation into a false emergency alert that said a ballistic
missile was headed for Hawaii, the chairman of the commission said.
The
alerts to Hawaii cellphone users were issued at about 8.07am local
time, saying 'ballistic missile threat inbound' and urging residents to
seek shelter immediately. The message also appeared on Hawaii television
stations, according to news reports. The alert was officially canceled
about 38 minutes later.
The FCC has
jurisdiction over the emergency alert system. Earlier this week, Pai
said the FCC would vote at its January meeting to enhance the
effectiveness of wireless emergency alerts, which have been in place
since 2012.
FCC Chairman Ajit Pai
posted on Twitter that the FCC was launching a full investigation and
FCC Commissioner Jessica Rosenworcel said the commission must find out
what went wrong.
'Emergency alerts are
meant to keep us and our families safe, not to create false panic. We
must investigate and we must do better,' she wrote on Twitter.
CNN
reported Hawaiian Governor David Ige told reporters the mistake was the
result of human error and someone at the state emergency management
agency pushed the "wrong button" during a shift change.
Wireless carriers do not prepare or write the alerts but they run simultaneously on all networks.
The
FCC is working to better target alerts to impacted people and will vote
this month on a proposal to "more precisely target these alerts to
affected communities."
Pai is proposing
that providers "deliver these alerts to match the geographic area
specified by the officials sending the alert with no more overshoot than
one-tenth of a mile," he said in a statement earlier this week.
Governor Ige confirmed as much when he spoke to CNN later in the morning.
'It
was a mistake made during a standard procedure at the change over of a
shift, and an employee pushed the wrong button,' he said.
The
Civil Defense phone lines were consistently busy on Saturday and the
Department of Defense has not responses to questions on the matter.
It is not clear yet whether the person responsible for the error will lose their job.
The Federal Communications Commission has launched an investigation into the error.
The White House confirmed later in the day that President Trump had been briefed on the mistake.
'The President has been briefed on the state of Hawaii's emergency management exercise.
'This was purely a state exercise,' said spokeswoman Lindsay Walters.
Hawaii is within the range of the
latest intercontinental ballistic missiles that North Korea has been
testing. It, along with Alaska, are the most vulnerable states to a
threat
Kim Jong Un has test launched
several intercontinental ballistic missiles in the last year, some of
which have the capacity to reach Hawaii
The Hawaii Emergency Management Agency tweeted 12 minutes after the first phone alert was issued to say it was a false alarm.
The state's governor David Ige quickly retweeted the post as did other lawmakers.
They vowed to get to the bottom of how such a colossal error was made.
'There
is nothing more important to Hawai'i than professionalizing and
fool-proofing this process,' Senator Brian Schatz tweeted.
He went on: 'What happened today is totally inexcusable.
'The whole state was terrified. There needs to be tough and quick accountability and a fixed process.'
Terrified
residents later described how they packed into their garages to take
shelter and sent messages to each other to say: 'I love you'.
Videos circulated of children being dropped into storm drains for shelter though those are unconfirmed.
There were also unconfirmed reports of tourists being escorted into a 'bomb shelter' at Pearl Harbour.
Senators Mazie Hirono and Brian
Schatz said the mistake was caused by 'human error'. They slammed it as
being 'inexcusable' given the rising tensions between the US and North
Korea
How Hawaii was gripped by panic as phones and TV stations broadcast false missile warning
Panic
and terror gripped residents and visitors in Hawaii on Saturday after
authorities said there was an incoming ballistic missile only to later
clarify that it was a false alarm.
Social
media users posted videos, photos, and testimonials about residents
hurriedly taking up shelter while thinking they were under attack.
'I
was sitting in the bathtub with my children, saying our prayers,'
Hawaii state representative Matt LoPresti told CNN in emotional
interview after false missile alert.
One Twitter user wrote: 'My family
was hiding in the garage. My mom and sister were crying. It was a false
alarm, but betting a lot of people are shaken'
One Twitter user
wrote: 'My family was hiding in the garage. My mom and sister were
crying. It was a false alarm, but betting a lot of people are shaken.'
'Talking
to loved ones in Hawaii, the reality of the situation is everyone
thought they were going to die for 40-minutes,' tweeted another Twitter
user.
'Let that sink in. Extremely traumatizing and please send your love to everyone there.'
Current
NBA star Karl-Anthony Towns tweeted: ‘Words cannot describe the relief
my family and I feel that the alarm in Hawaii was false.
‘My girlfriend was born and raised in Hawaii and with most of her family there, the panic was real.
‘We should thank god for every day no matter the struggles and tell our family we love them.’
CNN
host Jake Tapper tweeted: 'So sorry for all the people in Hawaii who
went through that - we know someone who's there with her family.
'Crying in closet texting goodbyes to loved ones, husband shielding their baby. Sounds traumatic. Hang in there, folks.'
Maureen
McCormick tweeted: 'My family in Hawaii got a phone alert and hid in
the bathroom with kids for a good 10 minutes thinking "This is going to
be it."
'So terrifying.'
Lorenza
Ingram, a producer for CNN, told the network: 'We got alerts on our
phone… we opened our sliding glass door to look out onto the beach, we
saw probably 10 different families running, not walking, running back to
their room.'
Another CNN producer,
David Shortell, told the network: 'There was a bit of running and
shouting after [the alert was received]… People were nervous.'
Shortell described 'a pretty harrowing 15 minutes' huddling in a garage with families and young children.